1. Understand the bottleneck
Which recurring work should be relieved, which data exists and where do delays happen today?
- task picture
- systems
- data quality
- risks
2. Scope the digital role
The bottleneck becomes a narrow role with clear task, inputs, tools, approvals and boundaries.
- job profile
- permissions
- approvals
- acceptance criteria
3. Make the pilot productive
The role is tested with real but limited cases and only enters daily work after acceptance.
- test cases
- monitoring
- team briefing
- controlled launch
4. Secure operation
After launch, the role needs care: update knowledge, review errors, observe costs and evaluate new requirements.
- care
- updates
- reporting
- optimization